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Thanks for submitting!  We collect opt-in verbally from our customers. They can opt-in to receive messages either in person at our physical location, or over the phone at (480) 586-3049 if they call our business. When interacting with customers, staff is trained to ask if the customer would like to opt in to messaging using the following script: “By providing your phone number and agreeing to receive texts, you consent to receive text messages from Avana Assisted Living regarding Customer Care. Consent is not a condition of purchase. Message frequency varies based on communication needs. Message & data rates may apply. You can reply STOP to unsubscribe at any time or HELP for assistance. No mobile opt-in information will be shared with third parties. Our privacy policy and terms and conditions are available.” ​​

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Privacy Policy for Avana Assisted Living
Effective Date: 1/1/2025

Our Commitment to Your Privacy

At Avana Assisted Living, we respect your privacy and are committed to protecting the personal information you share with us through text messaging or otherwise. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

1. What Information Do We Collect?
We collect the following types of personal information from our residents, clients, and potential clients:

Contact Information: This includes names, phone numbers, email addresses, and mailing addresses.
Payment Information: We will never request or require any payment information from you over SMS.
Health Information: To provide appropriate care and services, we may collect health-related information, but only with your consent or as necessary for service provision.

2. How Do We Collect This Information?
We gather your personal information through:

Direct Interaction: When you provide us with your contact details in person.

Service Use: When you use our SMS services for appointment reminders, updates, or emergency notifications.
Contracts and Agreements: When you sign agreements or documents with us that involve your personal details.

3. Why Do We Need This Information and How Do We Use It?
Service Provision: We use your contact information to communicate with you about services, appointments, billing, or health updates.
Marketing: With your explicit consent, we may use your information to send you promotional messages about our services or community events.
Legal Compliance: We might use your information to comply with legal obligations, especially in health and safety contexts.

4. Sharing of Information
We do not sell your personal information.

Note: We do not share SMS opt-in data or consent information with any third parties for unrelated purposes.

5. Data Security
We protect your personal data using:

Encryption: Secure transmission and storage of your data.
Access Controls: Strict access to personal information on a need-to-know basis.
Regular Audits: Continuous monitoring and updating of our security measures to ensure data protection.

6. Your Rights Regarding Your Data
Access: You can request to see the personal information we hold about you.
Correction: You may ask for your information to be corrected if it is inaccurate or incomplete.
Deletion: If there's no compelling reason for us to keep your data, you may request its deletion.
Opt-out: You can opt out of receiving marketing messages by replying 'STOP' to any text message or through other contact methods provided.

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the 'Effective Date' at the top of this policy.

8. Contact Us
If you have any questions about this Privacy Policy or the use of your personal information, please contact us at:

Email: [info@avana-living.com] 
Phone: [480-586-3049]
Address: [44 W Knight Lane, Tempe, AZ 85284]

Note: This policy is designed to comply with the requirements for 10DLC SMS registration and should be tailored to your specific business practices. Always consult with legal counsel to ensure compliance with all applicable laws and regulations.